I wanted to take a moment to follow up with you and your team and let you know how much we appreciate the work you performed for us.
To be honest, we weren’t quite sure what to expect at the beginning. Trusting a vendor that you don’t already have a relationship with is never easy, especially when the systems involved are as critical as these doors. As you know, any downtime directly impacts our patients and the staff who provide their treatments, so the stakes are extremely high.
What impressed us most was that you backed up your words with actions. Your team came in focused and committed, working until each door was fully completed before moving on to the next. No matter how difficult the challenges were, they stayed with the job until it was done. Their dedication and professionalism were evident throughout the entire project.
Not only did they complete the work ahead of schedule, but they also cleaned up the work areas so thoroughly that it looked as if nothing had ever happened. That level of care and attention to detail does not go unnoticed.
I’m not sure why it took us so long to find NELCO, but now that we have, we know we won’t have anyone else work on these doors. Having a maintenance contract with NELCO gives us confidence and peace of mind. It feels like we have a true partner, a team that cares as much about our operation and our patients as we do, and one that is always just a phone call away when we need support.
We truly can’t thank you enough. If you ever have a prospective customer who is on the fence and would like a reference, please feel free to have them contact me directly. I’ll gladly share our experience and confidence in your team.
We are thrilled to have NELCO as our one-stop shop for these doors and look forward to working together for many years to come.